NEO

NEO is a 5-foot-6, 66-pound humanoid that 1X Technologies built for ordinary homes rather than factories. It is the only home humanoid that anyone can reserve today with a refundable deposit, and the one most home buyers are really asking about.

What it costs

1X sells NEO two ways. Early Access ownership is $20,000 and includes a three-year warranty, premium support and priority delivery. The Standard subscription is $499 a month and includes a Starter Productivity Package and standard delivery. Both start with a $200 deposit that 1X calls fully refundable. The order page does not say whether a subscription is required to run a robot you own, and it does not publish cancellation terms. The full price breakdown and the subscription versus buying math are in the guides.

Where delivery stands

Pre-orders opened on October 28, 2025, and the order page still reads “US Deliveries start 2026.” Per 1X’s FAQ, as quoted by Offbrand Human, US deliveries begin with Early Access purchases, then subscriptions, with other countries later and no date. 1X opened a factory in Hayward, California on April 30, 2026, and said the first robots off the line go to its own R&D lab and internal home testing before customers. As of mid-October 2026, press coverage found no independently verified delivery to a customer outside 1X’s early-access program. 1X itself told buyers that some will get a NEO this year and some later.

The remote operator

NEO arrives with limited autonomy and a human fallback called Expert Mode. For a chore it does not know, you schedule a 1X Expert who sees through the robot’s cameras and guides it. In the Wall Street Journal’s 2025 test, the robot was largely operated by a person in a VR headset. 1X says owners can set no-go zones and decide when remote access is allowed, and it has said it blurs faces. The CEO has put the trade-off bluntly: “If we don’t have your data, we can’t make the product better.” Our privacy guide goes through what that means in a house.

Specs from the maker

1X lists a lift capacity of 154 lb, a carry capacity of 55 lb and an arm payload of 18 lb. The battery is 842 Wh for about four hours, with a quick charge of six minutes per hour of runtime. The body is rated IP44 (splash proof) and the hands IP68. The robot runs on an Nvidia Jetson Thor computer, connects over Wi-Fi, Bluetooth and 5G, and 1X quotes 22 dB of noise. A July 2026 post describes new tendon-driven hands with 25 degrees of freedom.

Who it is for

NEO suits a US household that can spend $20,000 or $499 a month, is comfortable with a remote human occasionally seeing the home, and accepts that early units will do little on their own. It does not suit anyone who needs reliable chore automation this year. What is still unproven: independent reviews of a delivered unit, how fast the autonomy improves, subscription terms, and what 1X does with the data. For a side-by-side with the other big name, read 1X NEO vs Figure 03.